Returns & Exchanges
30-Day Return Window
We accept returns within 30 days of delivery for unused pieces in their original packaging.
How to Start a Return
Email our team with your order number and we'll send a prepaid return label within 1 business day.
Exchanges
Free exchanges for a different size or color of the same piece. We'll cover the return shipping.
Custom & Sale Items
Custom commissions and final-sale items are not eligible for return. Damaged items are always replaced free of charge — please send a photo within 7 days of delivery.
Satisfaction Guarantee
If you're not in love with your piece, we'll make it right. Every order is backed by our Undergrace satisfaction guarantee.